At Westlink Cleaning Services, accessible from https://westlinkservices.com.au/, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal information, please contact us at info@westlinkservices.com.au.
Westlink Cleaning Pty Ltd ABN 21 645 574 385 ACN 645 574 385 trading as Westlink Cleaning Services, Westlink Commercial Cleaning, and Westlink Construction Cleaning (collectively, Westlink, we, us, our) provides residential, commercial, strata, industrial, and construction cleaning services in Sydney and Darwin.
We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Policy explains how we collect, use, disclose, store, protect, and provide access to personal information across our brands and locations.
If you have questions, requests, or complaints about privacy, contact:
Email: info@westlinkservices.com.au
Phone: +61 416 187 900
Postal: Westlink Cleaning Pty Ltd, Bankstown NSW 2200, Australia
We collect only what we need for our business activities and to comply with law.
3.1 From customers and site contacts
Identity and contact details such as name, job title, company, address, phone, email
Service information such as site address, access notes, surface and materials, photos you provide, scope, schedule preferences
Transaction information such as quotes, invoices, payment confirmations and payment gateway tokens
Communications such as enquiries, feedback, complaints and call notes
3.2 From business partners and suppliers
Contact details, company and ABN or ACN, bank details for payment, insurance certificates, safety documentation
3.3 From job applicants and workers
Contact and identity details, work history, qualifications, right to work, referees and background check results where relevant
Health or injury information only where reasonably necessary and permitted by law, for example to support safe work on specific sites
3.4 Automatically collected
Device, browser and network information, IP address, pages viewed and time on site, collected through cookies and similar technologies
Basic location information inferred from your device or IP
Logs generated by our systems for security and troubleshooting
3.5 Sensitive information
We avoid collecting sensitive information. If it is reasonably necessary and permitted by law we will obtain consent or rely on a lawful requirement.
Directly from you by phone, email, online forms, quote requests, bookings, on site interactions and feedback
From your employer or landlord, strata manager, builder or head contractor when we are engaged to service a property
From publicly available sources where appropriate for business contact details
From third party systems that support our operations such as scheduling, invoicing, payments, and customer support platforms
If we receive unsolicited personal information we will destroy or de identify it if lawful and reasonable to do so
When we collect personal information we will tell you where practicable: what we are collecting, why we need it, the consequences of not providing it, who we usually disclose it to, and how you can access and correct it. This Policy forms part of that notice.
We use personal information to:
Provide quotes, deliver services, manage schedules, and perform our contracts
Verify identity where needed for site access and safety
Manage accounts, payments, and debt recovery
Operate, secure, and improve our websites, apps, and internal systems
Communicate about bookings, service updates, reminders and changes
Conduct quality assurance, audits, training, and incident management
Comply with legal obligations, insurance and workplace health and safety requirements
Conduct limited marketing with your consent or as permitted by law. You can opt out at any time
We do not sell personal information.
We may send service updates, reminders, and marketing about our services. You can opt out at any time by using the unsubscribe link in emails or by contacting us. Opting out will not affect important service or administrative messages.
We disclose personal information only when necessary for our business or required by law. Typical disclosures include:
Service providers such as payment gateways, invoicing and accounting software, customer support tools, email and SMS platforms, cloud hosting, website analytics, and IT support
Operational partners such as subcontractors, building managers, head contractors, and insurers when required to deliver services or manage incidents
Professional advisers such as legal and accounting advisers
Regulators and law enforcement where required or authorised by law
Business transactions such as a reorganisation or sale of part of our business, subject to confidentiality safeguards
If a disclosure is not listed above we will explain it at the time or obtain consent where required.
Some providers that host or process data for us may be located or may store data outside Australia including in the United States or other cloud regions. We take reasonable steps to ensure overseas recipients protect personal information in a way that is substantially similar to the Australian Privacy Principles.
We will not adopt, use, or disclose a government related identifier as our own identifier of you except as permitted by law.
We use cookies and similar technologies to operate our site, understand usage, improve content, and support security. You can manage cookies in your browser settings. If you block cookies, parts of our site may not function. Where we use analytics or advertising technologies they collect usage data in aggregate and do not identify you directly to us.
We take reasonable steps to ensure personal information we collect, use, and disclose is accurate, up to date, and complete. Please tell us if your details change.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include access controls, encryption in transit, secure networks, multi factor authentication for administrator access, staff training, vendor due diligence, and secure disposal or de identification when information is no longer needed.
If a data breach is likely to cause serious harm we will assess and notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.
We keep personal information only as long as needed for the purposes described or as required by law. After that we take reasonable steps to destroy or de identify it. Some records may be retained for minimum periods required by tax, workplace, or safety laws.
You can request access to the personal information we hold about you by contacting us. We will respond within 30 days. We may ask for identification and we may charge a reasonable administrative fee for copies. Access may be refused in the circumstances set out in the Privacy Act. If we refuse, we will tell you why and how you can complain.
If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading you can ask us to correct it. We will respond within 30 days. If we refuse a correction request we will tell you why and how to complain. You may also ask us to associate a statement with the information.
Where lawful and practical you can interact with us without identifying yourself or by using a pseudonym. For example, when making a general enquiry. Identification is required for quotes, onsite work, invoicing, incident management, and where safety or legal obligations apply.
This Policy applies to personal information of residential customers and business contacts such as employees of corporate clients and suppliers. It also applies to job applicants and workers. For applicants we may collect information needed to assess suitability for work including qualifications, right to work, references, and background checks where relevant. If engaged, employee records may be handled under separate employment privacy practices.
Where services are delivered at client sites we may be subject to site security and CCTV operated by the building or head contractor. We do not control those systems. Refer to the relevant site operator for their privacy policy.
If you have a privacy complaint contact us using the details above. We will acknowledge your complaint within five business days and aim to resolve it within 30 days.
If you are not satisfied you may contact the Office of the Australian Information Commissioner. See www.oaic.gov.au/privacy/privacy-complaints.
We may update this Policy from time to time. The updated Policy will be posted on our website with a new effective date. We encourage you to review it periodically.
Westlink Cleaning Services
Email: info@westlinkservices.com.au
Phone: +61 416-187-900
Address: Bankstown, NSW 2200, Sydney, Australia
Privacy Policy Last Update: 12 December 2025
